Ticket Refund Requests

Please complete the form below to request a refund for cancelled events.

Note: Due to the volume of refund requests and the current guidelines put in place both locally and for the State of California, please allow up to 30-days for processing of your refund. Patrons who purchased tickets from Ticketmaster by web/app. or by phone must contact Ticketmaster directly at 1-800-255-9362 or by email at support@tickets-center.com.


MON. MAR 1, 2021 - MARISELA: Today, the presenters of Marisela - La Dama De Hierro at the William Saroyan Theatre scheduled for March 26, 2021 have announced a rescheduled date of Friday, September 10, 2021. If you have already purchased your tickets, your ticket is automatically valid for the rescheduled date. If you wish to request a refund, you have 30 days from the date of this announcement (on or before Weds., March 31, 2021) to request the refund through this website, otherwise all sales are final. 

FRI. FEB 5, 2021 - MILLENNIUM TOUR UPDATE: The Millennium Tour has been postponed until further notice. We are excited about the progress being made with the COVID-19 vaccine and we are diligently working to deliver the safest possible date to reschedule the tour for later this year. Tickets purchased for The Millennium Tour 2020 will be honored at the rescheduled date unless you opt for a refund within 30 days of the new show date being announced. Once the 30-day refund window is closed, all ticket sales are final.  Rescheduled show date information will be posted to our website and you will also be notified by your ticket provider or local venue. If you have any questions about the status of rescheduled dates, please check with your original point of purchase.  Thank you for your patience.  We can’t wait until we can all experience concerts together again! 

The following shows are offering refunds:

  • Il Volo
  • Fabulously Funny Comedy Festival
  • The Roadshow Tour
  • Straight No Chaser
  • Dancing With The Stars
  • Tao Drum
  • Les Miserables
  • Celtic Woman
  • Waitress
  • Hillsong Worship
  • Melanie Martinez
  • Steve Martin/Martin Short
  • Juanes
  • The Masked Singer
  • Glenn Miller Orchestra

The following shows have announced rescheduled dates and their 30-day refund window is OPEN (unless otherwise noted on this page). Once the 30 day window has expired All sales are final. Valid original ticket(s) will be honored for the new date(s).  ​

  • Marisela – New Date:  Friday, September 10, 2021 @ 8:30pm - refund window closes Wednesday, March 31, 2021

The following shows have announced rescheduled dates and their 30-day refund window has ended. All sales are final. Valid original ticket(s) will be honored for the new date(s).  ​

  • Trolls Live! - New Date: July 7-8, 2021 @ 6:00pm - refund window closed July 9, 2020

Consistent with announcements from the Live Entertainment Industry Taskforce about this unprecedented situation and the volume of affected events, promoters have asked us to give them some time to work through rescheduling options before refunds are universally offered.



IMPORTANT: After submitting the form below, please send a picture of the FRONT and BACK of ALL tickets you are requesting a refund for to boxoffice@fresnoconventioncenter.com to finalize your request.


Refund Ticket Form

DO NOT provide credit card #

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