Refund Ticket Request

Please complete the form below to request a refund for cancelled events.

Note: Due to the volume of refund requests and the current guidelines put in place both locally and for the State of California, please allow up to 30-days for processing of your refund. Patrons who purchased tickets from Ticketmaster by web/app. or by phone must contact Ticketmaster directly at 1-800-255-9362 or by email at support@tickets-center.com.

The following shows are offering refunds:

Il Volo
Fabulously Funny Comedy Festival
The Roadshow Tour
Straight No Chaser
Dancing With The Stars
Tao Drum
Les Miserables
Celtic Woman
Waitress
Hillsong Worship
Melanie Martinez
Steve Martin/Martin Short
Juanes
The Masked Singer

The following shows have announced rescheduled dates and their 30-day refund window has ended. All sales are final. Valid original ticket(s) will be honored for the new date(s).

Glenn Miller Orchestra – New Date: Thursday, March 18, 2021 @ 7:00pm - refund window closed June 15, 2020
Trolls Live! - New Date: July 7-8, 2021 @ 6:00pm - refund window closed July 9, 2020
Millennium Tour 2021 - New Date: May 29, 2021 @ 8:00pm - refund window closed Friday, July 31, 2020

The following shows have announced rescheduled dates and their 30-day refund window is open, unless otherwise noted:

Marisela – New Date: Friday, March 26, 2021 @ 8:30pm - refund window closes Friday, October 23, 2020

Please Note: Consistent with announcements from the Live Entertainment Industry Taskforce about this unprecedented situation and the volume of affected events, promoters have asked us to give them some time to work through rescheduling options before refunds are universally offered.

PATRONS WITH TICKETS TO RESCHEDULED SHOWS – HOLD ON TO YOUR ORIGINAL TICKET AS VALID TICKETS WILL BE HONORED FOR THE NEW DATE